Cancellation & Refund Policy for Amaifoods

Last Updated: 14-04-2026

At Amaifoods (“we”, “us”, “our”), we strive to provide high-quality food products and a smooth shopping experience. This policy explains how cancellations, returns, and refunds are handled.

1. Order Cancellation

Pre-Delivery Cancellation

• You may cancel your order within 24 hours of placing it for a full refund, provided the order has not been dispatched.
• To cancel your order, please contact us with your order details.

Note: Once the order is shipped, it cannot be canceled.

2. Returns & Refunds

Post-Delivery Returns

Due to the nature of food products, returns are accepted only in the following cases:

• Product is damaged or defective
• Incorrect item delivered
• Product is expired or not as described

You must request a return within 24–48 hours of delivery.

3. Return Conditions

• The product must be unused and in original packaging
• Clear photos/videos must be provided as proof
• We reserve the right to reject return requests if conditions are not met

4. Non-Returnable Items

• Opened or used food products
• Perishable items (unless damaged or defective)
• Items purchased under special offers or discounts (if specified)

5. Refund Process

• Once your return request is approved, we will initiate the refund
• Refunds will be processed within 5–7 working days
• The amount will be credited to your original payment method

Note: Shipping charges may not be refunded unless the issue is from our side.

6. Replacement / Exchange

• If the product is damaged, defective, or incorrect, we will offer a replacement (subject to availability)
• Replacement requests must be made within 24–48 hours of delivery
• Replacement delivery may take 5–7 working days

7. Late or Missing Refunds

If you haven’t received your refund:

• First, check your bank account or payment provider
• Then contact us with your order details for assistance

8. Deductions (If Applicable)

• In certain cases, shipping charges or payment gateway fees may be deducted from the refund
• This will be clearly communicated during the refund process

9. Legal Compliance

As per Indian consumer protection laws, customers are entitled to a refund if products are:

• Defective or damaged
• Not as described
• Delivered late or incorrectly

10. Contact Us

For cancellations, returns, or refund-related queries, contact us:

📧 Email: contact@amaifoods.in
📍 Address:B.s Layout , Seethammadha ,Visakhapatnam.